5bme Privacy Policy

01 Introduction

This Privacy Policy ("Policy") is issued by 5bme ("the Platform", "we", "us", "our") and governs the collection, use, storage, sharing, and protection of personal data submitted by or collected about users ("Player", "you", "your") of the 5bme website, mobile platform, and all associated services.

5bme is committed to protecting the privacy and personal data of all players on the platform, particularly in line with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations. This Policy describes your rights as a data subject and our obligations as a personal information controller.

By registering on or accessing the 5bme platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the 5bme platform.

02 Personal Data We Collect

5bme collects personal data that is necessary for the operation of the platform, the provision of gaming services, and compliance with applicable legal obligations. The categories of personal data we collect include:

2.1 Identity Data

Full legal name, date of birth, gender, nationality, and a copy of your government-issued identification document (such as a Philippine passport, driver's licence, SSS ID, UMID, or PhilSys national ID). This data is collected as part of the Know Your Customer (KYC) verification process required for account registration and withdrawals.

2.2 Contact Data

Email address, mobile phone number, and residential address, including barangay, city or municipality, province, and postal code. Players in Metro Manila (Makati, Quezon City, Pasig, Taguig), Cebu, Davao, and other parts of the Philippines are subject to the same data collection standards.

2.3 Financial Data

Payment method details necessary to process deposits and withdrawals, including GCash mobile number, Maya account reference, bank account details (BPI, BDO, UnionBank, Metrobank), e-wallet identifiers, and cryptocurrency wallet addresses where applicable (such as USDT TRC20). 5bme does not store full card numbers or PIN information.

2.4 Account and Transaction Data

Account registration details, login credentials (stored in encrypted form), gaming history, bet records, deposit and withdrawal transaction logs, bonus claims, and account balance history.

2.5 Technical and Device Data

IP address, browser type and version, operating system, device identifiers, time zone settings, screen resolution, and other technical data collected automatically when you access the 5bme platform. This data is used for security monitoring, fraud detection, and platform optimisation.

2.6 Usage Data

Information about how you use the 5bme platform, including pages visited, games played, session duration, clickstream data, search queries within the platform, and feature engagement patterns.

2.7 Communications Data

Records of communications between you and 5bme customer support, including live chat transcripts, email correspondence, and any feedback or complaints submitted through the platform.

03 How We Collect Your Data

5bme collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting customer support, or participating in a promotion.
• Automated technologies: Data collected automatically through cookies, web beacons, pixel tags, server logs, and similar tracking technologies when you access or interact with the 5bme platform.
• Third-party sources: Data received from payment processors (such as GCash and Maya), identity verification service providers, fraud prevention agencies, and publicly available sources, where necessary to verify your identity or detect fraudulent activity.
• Game providers: Aggregated or pseudonymised gaming activity data received from licensed third-party game developers whose products are hosted on the 5bme platform.

04 How We Use Your Personal Data

5bme uses the personal data we collect for the following purposes:

• Account management: To register and maintain your 5bme account, verify your identity, and manage your account settings and preferences.
• Service delivery: To provide access to games, process bets, credit winnings, manage bonuses, and deliver all platform features and services.
• Payment processing: To facilitate deposits and withdrawals via GCash, Maya, BPI, BDO, UnionBank, and other supported payment methods, and to verify payment method ownership.
• Legal and regulatory compliance: To comply with anti-money laundering (AML) obligations, KYC requirements, responsible gaming mandates, and other applicable regulatory requirements.
• Security and fraud prevention: To monitor for and investigate suspicious activity, protect the integrity of the platform, and prevent fraud, collusion, and abuse.
• Customer support: To respond to enquiries, process complaints, and provide assistance through live chat and email channels.
• Marketing communications: To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. You may withdraw your marketing consent at any time.
• Platform improvement: To analyse usage patterns, conduct internal research, and improve the features, performance, and security of the 5bme platform.
• Responsible gaming: To monitor gaming behaviour for signs of problem gambling and to administer self-exclusion and responsible gaming tools as described in our Responsible Gaming policy.

05 Legal Basis for Processing

5bme processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable data protection principles:

• Contractual necessity: Processing necessary to perform the contract between you and 5bme, including account registration, payment processing, and game service delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and gaming regulatory requirements.
• Legitimate interests: Processing for purposes of fraud prevention, platform security, and internal analytics, where such processing does not override your fundamental rights and freedoms.
• Consent: Processing for marketing communications and non-essential cookies, where your prior consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of prior processing.

06 Sharing Your Personal Data

5bme does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment service providers: GCash, Maya, BPI, BDO, UnionBank, Coins.ph, and other payment processors, solely for the purpose of processing deposits and withdrawals.
• Identity verification providers: KYC and AML compliance service providers who assist 5bme in verifying the identity of players and detecting fraudulent activity.
• Game providers: Licensed third-party game developers whose platforms are integrated into 5bme, to the extent necessary for the delivery of gaming services.
• Technology and infrastructure providers: Cloud hosting, data storage, cybersecurity, and platform infrastructure providers engaged by 5bme under strict data processing agreements.
• Professional advisers: Legal counsel, auditors, and compliance consultants, subject to applicable confidentiality obligations.
• Regulatory and law enforcement authorities: Where required by law, court order, or regulatory directive, including disclosures to the Anti-Money Laundering Council (AMLC) of the Philippines or other competent authorities.

All third-party service providers engaged by 5bme are required to process personal data only in accordance with our instructions and applicable data protection laws.

07 Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files stored on your device when you access the 5bme platform. They help us recognise your device, maintain your session, remember your preferences, and collect usage analytics to improve the platform experience.

7.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the operation of the platform, including session management, login authentication, and security features. These cannot be disabled without affecting platform functionality.
• Functional cookies: Used to remember your preferences, language settings, and personalisation choices within the 5bme platform.
• Analytics cookies: Used to collect aggregated, anonymised data about how players interact with the platform, including page views, session lengths, and feature usage. This data helps us improve the 5bme experience.
• Marketing cookies: Used to deliver relevant promotional content and to measure the effectiveness of our marketing campaigns. These are only deployed with your prior consent.

7.3 Managing Cookies

You may manage your cookie preferences through your browser settings. Disabling certain categories of cookies may affect the functionality and performance of the 5bme platform. Strictly necessary cookies cannot be disabled as they are required for the platform to operate.

08 Data Security

5bme implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include, but are not limited to:

• Encryption of data in transit using industry-standard TLS/SSL protocols.
• Encryption of sensitive data at rest, including account credentials and financial information.
• Multi-factor authentication options for account access.
• Regular security audits, vulnerability assessments, and penetration testing.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Incident response procedures for the detection, assessment, and notification of data security incidents in accordance with applicable legal requirements.

While 5bme takes all reasonable steps to protect your personal data, no digital platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials and for notifying 5bme immediately if you suspect any unauthorised access to your account.

09 Data Retention

5bme retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of the player's account, and for a period of at least five (5) years following account closure, in line with AML and regulatory record-keeping obligations.
• Transaction and gaming records: Retained for a minimum of five (5) years from the date of the transaction or gaming session, as required by financial regulations.
• KYC documentation: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by applicable law.
• Customer support records: Retained for a period of three (3) years from the date of the interaction, unless a longer period is required for ongoing dispute resolution or regulatory purposes.
• Marketing consent records: Retained for as long as you maintain an active marketing preference, plus a reasonable period thereafter to demonstrate compliance.

Where personal data is no longer required for any lawful purpose, 5bme will securely delete or anonymise it in accordance with our internal data retention and disposal procedures.

10 Your Data Rights

As a data subject under the Data Privacy Act of 2012 of the Philippines, you have the following rights in respect of your personal data held by 5bme:

Right	What It Means
Right to be Informed	You have the right to be told what personal data we collect, why we collect it, and how it is used — which this Policy provides.
Right to Access	You may request a copy of the personal data 5bme holds about you, along with information about how it is processed.
Right to Rectification	You may request correction of any inaccurate or incomplete personal data held by 5bme.
Right to Erasure	You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
Right to Object	You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests.
Right to Data Portability	You may request that we provide your personal data in a structured, commonly used, machine-readable format where technically feasible.
Right to Complain	You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of the above rights, please contact our Data Privacy team via the live chat feature on the 5bme platform or by email at [email protected]. We will respond to all verified data rights requests within thirty (30) calendar days, or within such extended period as may be permitted under applicable law.

11 Minors and Age Restrictions

The 5bme platform is strictly intended for players who are twenty-one (21) years of age or older, in accordance with the minimum legal age for casino-style gambling in the Philippines. 5bme does not knowingly collect personal data from individuals under the age of 21.

If 5bme becomes aware that personal data has been collected from a person under the age of 21, such data will be deleted promptly and the associated account will be suspended. If you are a parent or guardian and believe that a minor in your care has registered on the 5bme platform, please contact our support team immediately.

12 Third-Party Links

The 5bme platform may display informational references or contextual mentions of third-party services such as payment providers. This Privacy Policy applies solely to the 5bme platform and does not extend to any third-party websites, applications, or services. 5bme is not responsible for the privacy practices of any third party, and we encourage you to review the privacy policies of any external services you use in connection with your 5bme account, such as your GCash or Maya app.

13 Changes to This Privacy Policy

5bme reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, 5bme will notify registered players via the email address associated with their account or via a prominent notice on the platform prior to the changes taking effect.

The "Last updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of the 5bme platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should cease using the platform and may request account closure.

14 Contact & Data Privacy Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 5bme, please contact us through the following channels:

• Live Chat: Available 24/7 directly within the 5bme platform — the fastest way to reach our team.
• Email: [email protected] — for written data privacy requests, please include "Data Privacy Request" in your subject line.

5bme will acknowledge all privacy-related enquiries within five (5) business days and will endeavour to resolve all requests within thirty (30) calendar days, subject to the complexity of the matter and any applicable legal timeframes.